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ISO/IEC 20000 (ITSM) Lead Implementer

Course Description

The ISO/IEC 20000 (ITSM) Lead Implementer course is designed to provide professionals with the practical knowledge and skills required to plan, implement, operate, monitor, and continually improve an IT Service Management System (SMS) in accordance with ISO/IEC 20000.

This course covers implementation-focused activities including defining service management scope, establishing governance and policies, building service management processes such as incident management, problem management, change enablement, configuration management, service level management, supplier management, and continual improvement. Learners will also understand how to create and maintain required documentation, set performance metrics, conduct internal audits, handle nonconformities, and prepare for certification audits.

Aligned with TÜV SÜD–style Lead Implementer expectations, this program is ideal for ITSM professionals, service delivery managers, IT managers, compliance teams, and consultants responsible for implementing ISO/IEC 20000 within organizations.

By the end of this course, learners will be able to:

  • Implement an SMS aligned with ISO/IEC 20000 requirements

  • Establish ITSM processes and service governance controls

  • Define metrics, monitoring, and continual improvement practices

  • Prepare the organization for ISO/IEC 20000 certification audits

Course Curriculum

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Digitalearn Team

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This Course Fee:

$720.00 $800.00

Course includes:
  • img Level
      Beginner Intermediate Expert
  • img Duration 16h 40m
  • img Lessons 0
  • img Quizzes 0
  • img Certifications Yes
  • img Language
      English Hindi Francais
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