Module 1: Introduction to Salesforce

Module 2: Organization Setup

Module 3: Salesforce Data Model and Management

Module 4: Salesforce Security and Access

Module 5: Standard and Custom Objects

Module 6: Sales and Marketing Applications

Module 7: Service and Support Applications

Module 8: Activity Management and Collaboration

Module 9: Data Management

Module 10: Reports and Dashboards

Module 11: Workflow Automation

Module 12: Salesforce Mobile and AppExchange

Prerequisites

1. Basic understanding of CRM concepts

2. Familiarity with business processes

3. Basic computer skills and internet usage

What You Will Learn

1. Fundamental concepts and features of Salesforce

2. How to configure and customize Salesforce to meet business requirements

3. Managing users, profiles, roles, and permissions

4. Automating business processes using Salesforce tools

5. Creating and managing reports and dashboards

6. Leveraging AppExchange for extended functionality

7. Best practices for data management and security in Salesforce

8. Preparing for the Salesforce Certified Administrator exam

Who Should Attend

1. Aspiring Salesforce administrators

2. System administrators

3. IT professionals responsible for managing Salesforce

4. Sales operations managers

5. Business analysts

6. Anyone seeking to enhance their Salesforce skills and knowledge